Terms & Conditions

Operator and agreement

Supraba Cruises is operated by PT. Luisa Marine Adventures Indonesia. In these terms, “Supraba”, “Supraba Cruises”, “we”, “us” and “our” refer to PT. Luisa Marine Adventures Indonesia. “Guest”, “passenger”, “you” and “your” refer to the person travelling, the lead guest, a group organiser, charterer or agent making a reservation.

These terms form part of the contract between you and Supraba Cruises together with your quotation, invoice, booking confirmation, selected voyage information and any written special conditions accepted by both parties. Where a written quotation or confirmation contains a specific term that differs from this general page, the specifically agreed written term will apply to that booking.

Booking requests and confirmation

Website availability, cabin-selection tools and enquiry forms are provided to help guests request a voyage. Submitting a request does not by itself guarantee a cabin, departure, charter, price or itinerary.

A reservation is confirmed only when Supraba Cruises:

1. accepts the requested voyage and cabin or charter in writing;
2. issues a quotation, invoice or booking confirmation; and
3. receives the required deposit or full payment within the stated deadline.

The lead guest or organiser must provide accurate names, contact information, passenger details and any special requirements requested by Supraba. The person making a group or charter booking confirms that they are authorised to act for the other passengers and will share these terms with them.

Prices, inclusions and exclusions

3.1 Typical cruise inclusions

Unless the quotation or voyage description states otherwise, a Supraba cruise may include:

• scheduled airport or hotel transfer to the vessel on embarkation day and return transfer on disembarkation day within the designated gateway area;
• three meals per day and snacks while aboard;
• mineral water, selected soft drinks, local coffee and tea;
• cruise director and onboard crew services;
• bed linen, bath towels and beach towels;
• use of kayaks and stand-up paddleboards, subject to conditions;
• planned shore visits, beach activities or beach barbecue where conditions and permits allow; and
• for applicable diving voyages, up to three guided dives per full diving day, 12-litre tanks, weights and weight belts.

3.2 Typical exclusions

Unless specifically included in writing, prices exclude:

• international and domestic flights;
• hotel accommodation before or after the voyage;
• passport, visa, vaccination and travel-document expenses;
• park, conservation, harbour, port and local-government fees;
• fuel surcharge or route-specific operational surcharge where applicable;
• bank fees, card charges, intermediary charges and currency-conversion costs;
• diving-equipment rental, dive computers, 15-litre tanks and Nitrox;
• snorkelling equipment rental;
• alcoholic beverages and personal purchases;
• travel insurance, diving insurance, medical treatment, evacuation and repatriation;
• crew gratuities; and
• services not expressly listed in the booking confirmation.

Deposits

A deposit of 30% of the full Rate is required to confirm any booking — individual (FIT), group or full-charter. This deposit is non-refundable and non-transferable and must be received no later than 10 days after the date the reservation is made. If the deposit is not received within this period, Supraba reserves the right to automatically cancel the reservation.

Balance payments and short-notice bookings

A Charter Trip is a voyage where the Customer books the entire vessel for exclusive use by their group. A FIT Trip (Fully Independent Traveller) is an individual booking on an open-trip departure shared with other guests.

If the full balance is not received by these dates, Supraba reserves the right to cancel the booking and apply the cancellation charges below.

5.1 Short-notice bookings

Amendments and substitute passengers

6.1 Requests to change a booking

All amendment requests must be sent in writing to Supraba Cruises. Changes are subject to availability and operational approval.

6.2 Substitute passengers

If a Guest cannot join a trip already booked, the reservation may be transferred to another person. Substitution is allowed but not later than 3 days before the day of departure. Supraba takes no responsibility for changes to any arrangements not made by Supraba on the Guest's behalf, such as flights or hotel reservations.

The identity of Guests must not differ from what has been communicated to Supraba and recorded on the Port Clearance Certificate issued by the Port Authority. Passengers whose identity is not recorded on the Port Clearance Certificate are not permitted to embark at any time.

Cancellation policy

A cancellation is effective when received by Supraba Cruises in writing. This schedule applies to Charter Trip and FIT bookings alike:

7.1 No-show

If a Guest does not show up at the stated meeting place (airport, harbour, boat, hotel, etc.) at the stated time, Supraba's personnel will wait up to 2 hours before proceeding with embarkation and sailing. A no-show is treated as a last-minute cancellation and no refund will be provided.

7.2 Travel cancellation insurance

Every guest is strongly encouraged to obtain comprehensive travel insurance at the time of booking, including cancellation, interruption, delay, missed departure, baggage, medical treatment and repatriation.

Changes or cancellation by Supraba Cruises

8.1 Changes before a booking is confirmed

The Rate applies according to the date of issue and may be subject to change at any time without prior notice, as a consequence of variations in fuel costs, exchange rates, taxes, government regulations or similar factors. Supraba reserves the right to change brochure information, service descriptions and pricelists at any time before a booking is confirmed. The date a contract is entered into is the date the deposit is received by Supraba.

8.2 Price changes after a booking is confirmed

Supraba will not vary the Rate after a contract has been entered into, except in the case of Force Majeure. Should Force Majeure occur, Supraba reserves the right to change the agreed price up to 21 days before departure.

8.3 Cancellation by Supraba

Supraba reserves the right to cancel a trip for unavoidable reasons and will inform the Customer at the earliest possible date. Supraba will propose a replacement vessel or resort as an alternative on the basis of the price paid. If no alternative can be provided, or the proposed alternative is not accepted by the Customer, Supraba will provide a full refund of the payment received.

Itinerary changes and force majeure

Supraba reserves the right to change the itinerary and/or particular services, before or after departure, if required due to unforeseen or unavoidable circumstances such as weather conditions. Supraba will make every effort to offer equivalent alternatives of a comparable standard and will inform guests of such changes and any effect on price at the earliest possible date. There will be no refund for unused services where, by any condition beyond Supraba's control, a programme or service during the trip is changed or cancelled.

Supraba reserves the right to cancel or delay a trip at any time for reasons of force majeure, including but not limited to natural disasters, weather conditions, prohibition to sail by the port authority, epidemics, war, riots, strikes and piracy. Supraba will notify the Customer at the earliest possible date.

Supraba does not guarantee encounters with particular wildlife or access to every named site. Any published itinerary is an example of the intended voyage rather than an absolute promise.

Travel documents and transfers

Guests are responsible for valid passports, visas, entry requirements, vaccinations, permits, domestic flights and timely arrival at the designated gateway. Supraba recommends arriving at the embarkation destination at least one day before the voyage where flight schedules or connections create a material risk of delay.

Included transfers apply only within the area, date, time window and collection points confirmed by Supraba. Guests must provide accurate arrival and departure details by the requested deadline. See Section 7.1 for what happens if a guest does not arrive at the agreed meeting point.

Diving conditions

Diving is inherently risky. Divers must provide accurate certification, experience, recent-dive, medical and insurance information and must follow the instructions of Supraba's dive professionals.

11.1 Experience

Supraba assesses each diver's certification and experience against the demands of the planned sites. A guest whose experience is not yet matched to a site's conditions may require private coaching, a private guide or a modified dive programme at additional cost.

11.2 Fitness to dive

Each diver is responsible for being medically fit to dive. Supraba may require a medical questionnaire, physician clearance, certification card, logbook and proof of diving insurance. A dive professional may restrict or refuse a dive where experience, health, conduct, equipment, conditions or safety create concern. No refund is due for a dive missed or refused for safety reasons.

11.3 Dive programme

Up to three guided dives may be planned on a full diving day, but the number and location of dives depend on the itinerary, conditions, guest ability, travel time and safety. Night diving and other specialist dives are not guaranteed.

11.4 Equipment

Guests using personal or rented equipment are responsible for checking suitability and condition. Rental sizes and specialist items are subject to advance reservation and availability. Nitrox is available only to appropriately certified divers and where the voyage setup allows.

Health, accessibility and children

Guests must disclose any medical condition, medication, allergy, dietary restriction, pregnancy, mobility limitation or other circumstance that may affect safe participation or require assistance. Supraba will assess reasonable requests but cannot guarantee that every need can be accommodated on a traditional wooden vessel or in remote cruising areas.

The vessel is not designed as a fully accessible environment. Steps, ladders, tenders, uneven surfaces and transfers between boats may be unavoidable. Guests with reduced mobility should obtain written suitability confirmation from Supraba before booking.

12.1 Children and minors

Children may be accepted depending on age, voyage type, charter arrangement, sea conditions and parental supervision. The crew does not provide childcare. A parent or appointed adult remains responsible for the child at all times. Diving by minors is subject to certification-agency rules, experience and specific written approval.

Supraba may decline or discontinue a guest’s participation where a health condition, disability, conduct issue or undisclosed circumstance creates a material risk to that guest, another person, the crew or the safe operation of the voyage.

Insurance, medical care and liability waiver

Guests are required to be provided, before embarkation, with suitable travel personal accident insurance covering, among other things: accidental death, permanent disablement, emergency medical evacuation and repatriation, hospitalisation, and medical care for the full duration of the cruise until disembarkation. Guests should bring any medical conditions to the attention of the scuba instructor, trip leader or dive leader upon arrival.

Supraba will be responsible for foreseeable loss or damage that Guests may suffer as a result of wilful negligence or breach of these Terms by Supraba. Supraba will not be responsible for loss or damage that is not foreseeable.

Guest conduct, onboard safety and nature conservation

Guests will receive a safety induction from the ship's crew on board and must observe and comply with all conduct and safety regulations. Supraba reserves the right to disembark, without refund, any Guest who acts recklessly and jeopardises their own safety, the safety of other Guests or the safety of the ship. For clarity, forbidden and reckless behaviours include consumption of drugs, abuse of alcohol and smoking indoors. Smoking is strictly prohibited in cabins and all indoor areas of the ship; Guests may smoke outdoors on open decks only.

Guests are required to adhere to the rules and regulations of any national park or protected area visited during the cruise. Littering the sea and land is strictly prohibited. If a Guest violates this prohibition at any time after embarkation, Supraba reserves the right to disembark the Guest immediately without refund.

Loss and damage

Supraba will charge Guests or their Agent for any and all damage caused by Guests to Supraba's property during the stay on board. If a Guest causes damage or loss of any kind to the ship, other guests or their property, the Guest or Agent who made the booking is responsible for that damage or loss and will be liable to pay Supraba, on demand, the amount required to make good or remedy it.

Airlines, hotels, insurers, government authorities, national parks, ports, transfer providers and other independent suppliers operate their own services and rules. Supraba is not responsible for an independent supplier's act or omission except where applicable law provides otherwise.

Guests remain responsible for passports, money, jewellery, electronics, cameras, dive equipment and other belongings. Any loss or damage should be reported to the cruise director promptly while aboard.

Complaints, severability and governing law

Shortcomings in service during the cruise should be reported immediately to the ship's Captain so a timely, appropriate solution can be found. Where a complaint cannot be resolved aboard, Supraba should be notified in writing no later than 14 days after disembarkation. Supraba will settle the dispute to the best of its capability within 2 weeks of receiving the complaint.

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply. A delay in exercising a right does not waive that right.

These terms and the booking contract are governed by, and construed in accordance with, the laws of the Republic of Indonesia. Any dispute or claim arising out of these terms will be settled by the courts of the Republic of Indonesia.

Contact Supraba Cruises

Questions about a quotation, invoice, payment deadline, amendment, cancellation or these terms should be directed only to Supraba Cruises.